The second method to achieve scalability is “freeing the business from traditional capacity constraints”. It is practically impossible to scale up by taking a strictly hands-on, manual approach. With the helping hand of cutting-edge technology, it is nowadays far easier to build a scalable model, allowing companies to transcend the usual capacity limitations imposed by the finite availability of resources and to further leverage the benefits of economies of scale.

To maximise the utility of all available resources, employees, in particular, cannot be bogged down in manual drudgery. This can lead to burnout that will not only hurt your employees but also your business, especially at a time when your attention cannot afford to be diverted elsewhere. Processes will, therefore, need to be automated as much as possible to enlarge the scale of production, as well as to increase product quality and delivery efficiency without the need for additional input. Redirecting human efforts to focus on high-end work, such as strategy formulation, building customer relationships and tasks requiring the application of cerebral skills, allows companies to give full play to their employees’ value-adding contribution to scaling-up endeavours. Where labour-intensive work cannot be automated for one reason or another, it is advisable to outsource such functions to professional third-party providers.